Terms and Conditions

1.1 Account Creation

Access to PortFlow requires account registration. You must provide accurate, complete, and current information during registration. You agree that you are authorized to create an account, at least 18 years of age or representing a valid business entity, and responsible for all activity under your account.

1.2 Account Termination

PortFlow accounts may be terminated:

• · By You: At any time through account settings or by contacting support@portflow.tech
• · By PortFlow: With 7 days' notice if you violate these Terms, payment fails, or your use poses a security risk

2.1 Free Trial

New accounts receive a 14-day free trial with full access to all Professional plan features. No payment is required during the trial, and the trial does not automatically convert to a paid subscription.

2.2 Trial Expiration

At the end of 14 days, your account transitions to a limited-access state. You must explicitly upgrade to continue using the service.

3.1 Professional Plan

The Professional Plan is $199 USD per month and includes unlimited operations, Captain Portal, crew management, bunkering, provisioning, invoicing, and customer support.

3.2 Billing & Payment

Subscriptions are billed monthly on a recurring basis. Payment is due at the start of each billing cycle. Prices exclude VAT and other applicable taxes (calculated at checkout). Payment can be made via Lemon Squeezy, PayPal, or other available methods.

3.3 Payment Failure

If payment fails, we will retry collection within 3 business days. Failed payment may result in account suspension. You have 7 days to resolve payment issues before termination.

4.1 User Cancellation

You may cancel your subscription at any time through account settings or by emailing support@portflow.tech. Cancellation is effective immediately. No refunds are issued for partial months.

4.2 Suspension & Termination by PortFlow

We may suspend or terminate your account if you violate these Terms, engage in unlawful activity, fail to pay, or create security risks. Termination takes effect 7 days after notice.

5.1 Your Content

You retain all rights to data you upload to PortFlow. You grant us a license to store, process, and display Your Content to provide the Service. You are responsible for compliance with laws regarding Your Content.

5.2 PortFlow IP

All PortFlow software, designs, logos, and features are our exclusive property. You may not copy, reverse-engineer, decompile, or create derivatives without permission.

9.1 Informal Resolution

Before filing a formal claim, contact us at support@portflow.tech. We will attempt to resolve disputes within 2 business days.

9.2 Binding Arbitration

Any disputes shall be resolved through binding arbitration rather than litigation (except for injunctive relief). Arbitration shall be conducted under AAA rules before a single arbitrator.